Phoenix Haven

–Excellent location - show map
+14 photos
Scored 9.5
Rated exceptional

Free WiFi

10

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Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Central Location: Phoenix Haven in Fenghuang County offers a central location with Tongren Fenghuang Airport 38 km away. Guests appreciate the convenient position for exploring the area. Comfortable Accommodations: The hotel features family rooms with private bathrooms, air-conditioning, and free WiFi. Additional amenities include a lounge, concierge service, and a tour desk. Exceptional Service: Private check-in and check-out, express services, and a tour desk enhance the guest experience. The property staff provide excellent service support. Guest Favorites: Guests highly rate Phoenix Haven for its central location, convenient position, and attentive staff.

Couples particularly like the location — they rated it 10 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Family rooms

Property highlights

Situated in the best rated area in Fenghuang, this hotel has an excellent location score of 9.9

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
2 single beds
2 single beds
1 extra-large double bed
1 single bed
and
1 extra-large double bed
3 single beds
1 single bed
1 single bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Lisa
Belgium Belgium
“Clean, friendly host, perfect location, would recommend to anyone.”
腾达
China China
“My stay at Phoenix Haven was exceptional! The owner was incredibly kind and went out of their way to ensure I had a great experience. They provided me with a map of the ancient town and gave excellent recommendations. The room was spotless, and...”
Irina
China China
“Phoenix Haven is the perfect base for exploring the old town. The owner’s hospitality made my stay even more enjoyable. I received a warm welcome upon arrival, and the staff was always available to help with anything I needed. The room was cozy...”
周圆圆
China China
“Phoenix Haven offered the perfect combination of comfort, service, and location. The owner was always ready to assist with anything and provided useful tips for sightseeing in the area. The room was comfortable, clean, and well-maintained. The...”
Babetianz
China China
“We stayed at Phoenix Haven for two nights and absolutely loved it! The guesthouse is full of charm, with traditional-style decor and a relaxing atmosphere. The host went above and beyond to make our stay comfortable, even providing a hand-drawn...”
Emily
Italy Italy
“The room was clean, comfortable, and well-maintained, offering a peaceful retreat after a day of sightseeing. Despite being close to the lively areas, it was quiet at night, ensuring a good night’s sleep. If you're looking for a cozy and welcoming...”
Irina
Russia Russia
“I had a fantastic stay at Phoenix Haven! The location is perfect, right inside the scenic area, making it easy to explore the ancient town on foot. The owner is incredibly hospitable and provided me with a detailed map and great local tips. My...”
Lv
United Kingdom United Kingdom
“I had a wonderful stay at Phoenix Haven! The location is perfect—right inside the ancient town but tucked away in a quiet alley, so you can enjoy both the charm and the tranquility of Phoenix. The room was clean, comfortable, and beautifully...”
Link
Germany Germany
“Staying at Phoenix Haven was an amazing experience. The guesthouse is beautifully decorated with a cozy and authentic atmosphere. The bed was comfortable, and the amenities were well-maintained. What stood out the most was the hospitality—the host...”
Thad
United Kingdom United Kingdom
“I had a fantastic stay at Phoenix Haven! The location is perfect—right in the heart of the ancient town, yet tucked away in a quiet alley, making it peaceful at night. The rooms are clean and comfortable, with a charming traditional design. The...”

Hotel surroundings

House rules

Phoenix Haven takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 06:00 to 12:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of CNY 100 is required on arrival. That's about US$14. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Accepted payment methods
UnionPay debit cardCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Phoenix Haven in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property reserves the right to release the room after 18:00:00 on the day of check-in. Guests who plan to arrive after this time should contact the property directly. The contact information can be found on the confirmation letter.

This property will not accommodate hen, stag or similar parties.

A damage deposit of CNY 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.