Family hotels and homes in Erts

Normally, Booking.com does me a dirty when booking places. I booked one night here and ended up staying for five. Upon my arrival I was met by staff and offered bag carrying. There is free parking out front ( snow brush and ice scraper available) or for 11 euros per night there is a garage. I had two dogs with me who slept in the vehicle, this was not an issue as all rooms are not road facing, if they had barked it would not have disturbed anyone. Just a two minute walk up the road is a trail to the river and park. Elleven minutes drive is Ordino Arcalis ski resort ( also free parking). My room had a heated floor, verypowerful shower that maintained a constant temperature always, big double bed, large TV with all apps, USB and plug sockets each side of the bed. Room has a fridge. The hotel's wifi is fast with a strong connection. Plenty of very nice towels, robes also at no additional charge ( makes a nice change). The room has a thermostat which has very little lag on bringing the temperature up or down, impressive in a large room. The cleaner is exceptionally thorough and the room was turned out beautifully every day even down to mopping the floors. The staff are totally on point, super helpful and accommodating. They arranged the veterinary appointment for my dogs travel back to UK at no extra charge also. My medical conditions ( allergies) were taken into consideration and my room allocated away from the restaurant ( note I did not eat in the restaurant so cannot comment outside of breakfast). My room had a lovelly balcony with views down the valley and of the river cascading down the rocks. The Spa: I used this twice. Once it was busy and quite noisy and another time I had the place to myself which was Bliss. The Spa was an additional fee for 90minute session. The hot stone beds being my favourite. I spent an hour on one ( there are four) listening to audio books.

The mountain and water view from our room was amazing! The room is very big, so is the bed, and comfortable! The old Town and shopping area is within walking distance. This is a beautiful hotel.

So impressed with staff reaction when my husband had a ski accident. Courtesy car provided on the day of departure to take us to the bus station

This is one of the best experiences I've had staying in a hotel. The infraestructure is optimal, with everything you need. But what stand the most is the personal and their service. Very kind people and professional, all of them. My congratulations to the managment, you can tell they focuse a lot in that. They put fruits in the room and later in the night send us champagne. The breakfast was delicious. We had so amazing time they make us want to come back to Andorra just to stay in the hotel again.

That was awesome, can't say no more.

This is an excellent small hotel where the staff go out of their way to help, everything feels new and modern, breakfast is very nice and the location very convenient. We were upgraded to a suite which was large and very comfortable. A beautiful room all around.

Gréât location, stylish design, amazing restaurant

It was cozy, clean and wery beautifull, thanks❤️ 10/10

Unique location up in the mountain with beautiful views, very friendly staff, very confortable room and amenities, extremely clean building overall, qualifiée food served at the restaurant

Excellent accommodation in a brilliant location. Lovely views over Andorra la Vella, while still being close enough to the city centre that it’s only a short walk to the shops. The apartment was extremely clean and comfortable; the shower and washing machine were in good order and were very useful! Instructions for parking and collecting keys were clear and detailed. My stay here was fantastic and I highly recommend these apartments.